Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@thestarglow.com. Returns should be sent to the following address: 25A, Sky Garden, Rajagiriya, Colombo, Western, Sri Lanka, 10107
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.
For any return-related questions, feel free to contact us at hello@thestarglow.com.
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Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.
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Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about specific items, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
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Exchanges
The quickest way to get what you need is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
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European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason, and without justification. As with our regular returns, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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Refunds
Once we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, the refund will be processed back to your original payment method within 10 business days. Please remember that it may take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@thestarglow.com
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@thestarglow.com. Returns should be sent to the following address: 25A, Sky Garden, Rajagiriya, Colombo, Western, Sri Lanka, 10107
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.
For any return-related questions, feel free to contact us at hello@thestarglow.com.
---
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.
---
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about specific items, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
---
Exchanges
The quickest way to get what you need is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
---
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason, and without justification. As with our regular returns, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
---
Refunds
Once we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, the refund will be processed back to your original payment method within 10 business days. Please remember that it may take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@thestarglow.com